Refund Policy

At Murray Industrial Cleaning, we are committed to delivering high-quality services that meet agreed standards and client expectations. This Refund Policy outlines the conditions under which refunds may be considered.

1. Service Satisfaction

If you are not satisfied with the service provided, you must notify us within 24 hours of service completion. We will assess the concern and, where appropriate, arrange a re-clean at no additional cost.

2. Eligibility for Refunds

Refunds may be considered only in cases where:

• The service delivered significantly deviates from the agreed scope

• A re-clean has been offered and does not resolve the issue

• The concern is reported within the specified timeframe

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after service completion

• Issues arising from factors outside our control (e.g., pre-existing damage, poor facility conditions)

• Failure to provide access to the premises at the agreed time

4. Cancellations

• Cancellations made at least 24 hours in advance may be eligible for a full refund

• Late cancellations may incur a cancellation fee

• No-shows or denied access may result in full service charges

5. Processing Refunds

Approved refunds will be processed using the original payment method within a reasonable timeframe.

6. Contact

For any concerns or refund requests, please contact:

Murray Industrial Cleaning
Email: johnmurraydo@gmail.com 
Phone: 0468 251 030